The General Terms and Conditions are terms governing your account(s) held with us. You are advised to read this together with the Specific Products/Service Terms and Conditions, which are terms and information relating to certain products and services to which you may have subscribed.
The following items are collectively known as the General Terms and Conditions:
- The Master Services Agreement (including the Confidentiality and Regulatory Annex) – this document is applicable to your accounts and overall banking relationship with HSBC. If you already have an account with HSBC, either in Taiwan or elsewhere, you may have already seen this document. If this is the first time you are opening an account with HSBC, please read this document carefully.
- The Taiwan Local Conditions – these conditions amend and/or supplement the Relationship Documents (as defined in the Master Services Agreement) for your accounts in Taiwan only. Please read these conditions carefully whenever you open an account with HSBC in Taiwan.
- The Taiwan Account Disclosures sets out some additional matters that apply to your account in Taiwan. Even if you already have an account with HSBC elsewhere, you need to read these Disclosures when you open an account with HSBC in Taiwan.
- The HSBCnet Annex, E-Channel Services Schedule, and Security Measures, which set out the specific terms that apply to the access and use of our digital banking platform - HSBCnet, and the relevant security protocol and measures for HSBCnet (these only apply if you have an e-channels profile with HSBC).
Download here (English version):
- Master Services Agreement (including the Confidentiality and Regulatory Annex) (November 2025 Edition) (PDF, 4.87MB)
- Master Services Agreement (including the Confidentiality and Regulatory Annex) (September 2022 Edition) (PDF, 828KB)
- Taiwan Local Conditions (October 2025 Edition) (PDF, 819KB)
- Taiwan Account Disclosures (February 2025 Edition) (PDF, 13KB)
- E-Channel Services Schedule (November 2025 Edition) (PDF, 1.54MB)
- Security Measures (November 2025 Edition) (PDF, 1.26MB)
- HSBCnet Annex (November 2025 Edition) (PDF, 497KB)
- E-Channels Security Measures (September 2022 Edition) (PDF, 317KB)
